Shipping policy
Complimentary Shipping
At InlayMaison, we are pleased to offer complimentary shipping on all eligible orders.
Orders are shipped using trusted carriers such as DHL, FedEx, UPS, or other reliable delivery partners. Delivery timelines typically range between 5–15 business days, depending on the product, destination, and shipping method selected.
Shipping Origin
Depending on product availability and destination, orders may be shipped from:
- Our other workshop and fulfillment center
- Our U.S. warehouse and fulfillment center
This allows us to provide efficient delivery while maintaining the highest standards of craftsmanship and quality.
Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local charges imposed by your country’s customs authorities.
These charges are not included in the product price or shipping cost and are the responsibility of the customer. Any applicable fees must be paid directly to the shipping carrier or customs office before delivery.
Order Processing
Most orders are processed within 3–7 business days.
Custom, made-to-order, or personalized products may require additional production time. Estimated lead times will be communicated where applicable.
Delivery Delays
While we strive to meet estimated delivery dates, delays caused by customs clearance, weather conditions, carrier disruptions, or other circumstances beyond our control may occur.